About Me
I am a Business Informatics Specialist (B.Sc.) and bring professional experience from multinational IT and SAP consultancies (Gold Partner). Among other things, I worked as an IT Infrastructure Consultant at Avanade, a global joint venture subsidiary of Microsoft and Accenture.
I also worked as a System Engineer for Microsoft Solutions at the IT System House Bechtle, where I was able to expand my knowledge of cloud-based Microsoft architectures (Azure, Intune, O365). I also have experience in Agile Project Management, IT Service Management according to ITIL and Project Management according to PRINCE2.
Some of my key strengths are:
Project Management and Supervision
Troubleshooting in complex networks
Service Desk concepts according to ITIL
1st, 2nd and 3rd Level Support for SAP and IT/Microsoft
Solution Documentation for the IT/Microsoft and SAP Service Desk
Yosri Tarchouna
References
Yosri Tarchouna
Previous companies
This is a selection of companies that have benefited from my work and expertise so far:
Portfolio
Project Management
Project management with PRINCE2
- IT-Servicemanagement with ITIL
- Agile project management with Scrum
Key-Account-Management
Analyse
Planning
Implementation
Control
Multilingual Communication 360° Services & Support
Office Management
- Multilingual Communication Services
- Multilingual Communication Support
- Translation
- Project Management
- Proofreading
- Specialized translations for HR
- RMA (Return Material Authorization)-Service
- Workshop
- Customer Service: Live Chat Assistance/Phone Assistance
- Ticketing
- Knowledge Base
- Administrative Management
- Report
- Meeting Minutes
Microsoft Consulting & Support
- Windows 10
- Office 365
- Azure
- Cloud
- Intune
- SCCM
- Datacenter
- Projectmanagement
- Consulting
- Trainer
- Support
SAP Consulting & Support
- SAP Fiori
- SAP Webdynpro
- SAP Cloudplatform
- SAP-User Experience Strategie
- SAP Solution Manager
- SAP S/4 Hana
- SAP MM
- SAP SD
- Consulting
- Support
- Projectmanagement
IT Consulting & Support
- Business Information Systems
- Data protection
- Digitalisation
- Operations Management
- Process management
- Project management
- System Engineering
- Support Engineering
- IT-Architect
Home-Office Services
- Digital Office Management
- Collaboration-Software
- VoIP
- Print Management
Knowledge Base
Technical solutions to problems are documented at a professional level.
Following the step-to-step instructions or how-tos design.
360° Allround Service Desk Services & Support
- 1st/2nd/3rd Level Support
- Live Chat/Phone Assistance
Ticketing - Mobile Device Management
- Client Management
- Application Management
- Report
- Knowlegde Base
- Asset Management
- Workshop
- Project Management
- Quality Assurance
- IT Consulting & Support
- Quality Assurance
- Microsoft Consulting& Support
- SAP Consulting & Support
Homepage Services
- Design
- Website development
- IT Business
- IT Security
- Email Communication
- Data protection
Car Office Services
- Conference call
- Wifi configuration
- Microsoft Office 365
- Connected Services