360° Allround Service Desk Services & Support-en – Tarchouna Digital Workplace Services

As an experienced Service Desk Expert, I offer a full spectrum (360°) of my skills in Business Support, SAP Consulting & Support, Microsoft Consulting & Support, IT Consulting & Support, Mobile Device Management, Client Management and much more, for example Project Management.

Since I can offer such a broad spectrum and bring flexibility, I can build up efficient & profitable (German-speaking within the D-A-CH region and English-speaking worldwide) customer relations in order to be able to respond to their needs in a more performant way, as specific problems of customers can be solved very well within the framework of a Service Desk.

I also offer complementary services in the area of Software Maintenance or Maintenance Contracts, proactive First-, Second- and Third-Level Support, Incident-, Problem- and Change-Management.

1st/2nd/3rd Level Support

See page 1st/2nd/3rd Level Support

Live Chat/Phone Assistance

Real-time communication with the user (SAP, Microsoft, IT, iOS Devices and Android Devices) will take place.

Ticketing

The problems of 1st, 2nd and 3rd Level Support are assigned to the corresponding tickets in order to be able to work more efficiently at the Service Desk according to ITIL frameworks.

Mobile Device Management

See page Mobile Device Management

Client Management

See page Client Management

Application Management

Depending on the requirements, the applications can be managed and administered in the backend, frontend or normal GUI applications.

Report

Daily status reports are collected to show the progress of the problem and the steps taken to solve it.

Knowledge Base

Technical solutions to problems are documented at a professional level. According to the Step-to-Step Instructions or How-tos Design.

Asset Management

Responsibility for the collection and analysis of asset data. In particular, competent contact for specialist departments on issues relating to Licence and Asset Management. Above all, monitoring the market and providing proactive advice to minimise risks and optimise costs.

Workshop

In the workshop, the whole scenario is analysed and the associated best practice approaches for upcoming projects are determined.

Project Management

See page Projectmanagement

Quality Assurance

Depending on the quality requirements, these are handled according to the Prince2 methodology.

IT Consulting & Support

See page IT Consulting & Support

Microsoft Consulting & Support

See page Microsoft Consulting & Support

SAP Consulting & Support

See page SAP Consulting & Support

Pre-Sales

Presales support refers to the various activities that take place before the sale is closed. These typically include qualifying, proposing and renewing deals.

Key-Account-Management

See page Key-Account-Management

Business Support

Business support services include administrative and clerical activities necessary for the operation of many different types of businesses

Homepage Services

Tarchouna Digital Workplace Services helps you with:

Website Design & Support

Webdesign Online Shop & Support

Intranet Design & Support

Home Office Services

Digital Office Management

Collaboration-Software

VoIP

Print Management

Car Office Services

Conference call

Wifi configuration

Microsoft Office 365

Connected Services

Multilingual Communication 360° Services & Support

Office Management Multilingual Communication Services & Support Translation Project Management Proofreading Specialized translations for HR RMA (Return Material Authorization)-Service Workshop Customer Service: Live Chat Assistance/Phone Assistance Ticketing Knowledge Base Administrative Management Report Meeting Minutes