Fields of Expertise
Business Information Systems
- Project Management
- Information Management
- Controlling and Management
- Finance and Investment
- Marketing
- Economic and Financial Policy
- Globalisation
- General Law (according to BGB)
- Computer Science, Law and Society
- Human-Computer Interaction (HACI)
- Modelling of Application Systems
- Communication Technology and Networks
- Business Application Systems (SAP, Microsoft Dynamics NAV) with a focus on Business and Logistics
- Databases
- Algorithms and programming
Data protection
- Legally compliant design of business processes and IT solutions
- Process analyses and process optimisations in the area of IT
- compliance
- Training and workshops on data protection and IT security
- Data protection by design
- IT quality management
Coordination of international IT projects and the stakeholders involved, such as data protection officers, works councils and data protection authorities - Keeping an eye on German, European and international law
Analysis of digital processes for any problem areas under data protection law in accordance with the EU-DSGVO
Digitalisation
- Digital Administration (digital solutions for administration)
- Digital Office Management
- Digital Workplace Management
- Enforcement of IT
- governance and IT
- security requirements
- Requirements analysis
- Digital Transformation
- Business process mapping and optimisation
- Responsibility for technical and IT conception
- Project management
- Advising international stakeholders on product innovations and best practice approaches
- Identifying potential for improvement
- Designing target processes and IT solutions the Online
- Access Act
- IT security
- rollout plans, runbooks and process planning
- e-commerce business
- Client Management Support
- Mobile Device Management Support
Operations Management
- Operational coordination of supporting international teams
- Suppliers for a strategic, highly available system platform
- Ensuring high quality and efficient management
- Cross-location contact person for internal departments and customers, among others
- Incident and problem management processes
- monitor, control and optimise the quantitative and qualitative KPIs of the systems
- Improvement of IT services continuously, IT systems, IT tools, IT documentation and IT processes
- Interface to IT operations and networking of the supporting teams
- Overview of service delivery on behalf of clients and work on their further development together with product management, specialist department and IT Development.
- Day-to-day monitoring, control, management and assurance of IT operations, with a focus on IT service management using ITIL and ITSM best practices.
- Ensure compliance with cybersecurity, IT risk and governance requirements by working closely with the Cybersecurity & IT Risk Officer.
- Ensuring the central IT service desk for all IT service processes within the defined service level agreements (SLAs)
- Steering of the IT infrastructure projects
- Improving infrastructure setups in the cloud (MS Azure), IT security and audit, as well as providing competent advice to the specialist department on IT issues
- (automatic) processes for fault handling and recommendations regarding performance improvements are made
Process management
- Process analysis with BPMN 2.0, ARIS and EPK
- Process optimisation
- Design, architecture and implementation of BPM solutions
- Business Process Management
- Modelling and implementation of business processes with workflow management systems and/or BPM suites
- Dealing with Atlassian Confluence
System Engineering
Providing solutions with a mix of
- On-Premise-,
- Hybrid- und SaaS-,
- PaaS- and IaaS- Models
- Improvement of infrastructure setups in the cloud, IT security and audit, as well as competent advice to the specialist department on IT topics.
Support Engineering
- 1st, 2nd und 3rd Level Support
- System documentation
- How-tos
- Service/Help Desk
- Configuration of the ticketing systems
- Client Management Support
- Mobile Device Management Support
- Microsoft Consulting & Support
- SAP Consulting & Support
- Print Management & Support
- Website Design & Support
- Webdesign Online Shop & Support
- Intranet Design & Support
IT-Architect
- Data modelling
- Software architecture
- Cloud Services
- Requirements Management
- JAVA based IT development
- solid experience in programming with C
- Development experience with XML
- Domain Driven Design (methodical and notations UML BPMN)
- Agile software development and project management (e.g. Kanban, Scrum)
- Development environments using Eclipse, Netbeans, Notepad ++, Bluejeans
- Database management systems such as Oracle, Microsoft SQL Server or DB2
- Java technologies and frameworks (e.g. JPA, JMS, JSF, HTML5, CSS 3) as well as JEE application servers (e.g. Oracle WebLogic Server)