Tarchouna Digital Workplace Services
Contact
Dear visitors,
on this page I have compiled all my contact forms for you.
I have programmed the contact forms to save you a lengthy interview or conversation as I have included all the necessary information and questions such as salary range, staff and job description.
Each of these contact forms is tailored and programmed to the particular portfolio I am offering. So, for example, if you go to the project management portfolio, you will see three different contact forms that relate to that particular task/topic.
There are about 20 different services that I offer here and therefore 20 different contact forms because they are tailored to those services. If you scroll down further, I have linked the contact forms to match my portfolio.
If you offer me a job or generate an order that relates to my portfolio, please fill out the contact form in our mutual interest.
Of course, your enquiries are non-binding and subject to change, i.e. there are no costs for you by filling in and sending the contact form.
Thank you very much and best regards,
Y. Tarchouna
360° Allround Service Desk Services & Support
As an experienced Service Desk Expert, I offer the full range (360°) of my skills in SAP Consulting & Support, Microsoft Consulting & Support, IT Consulting & Support, Mobile Device Management, Client Management and many more such as Project Management. By being able to offer such a broad spectrum and being flexible, I can build up an efficient and profitable (in the D-A-CH region German-speaking and worldwide English-speaking) customer relationship to respond to their needs in a more performant way, as specific problems of customers can be solved very well within a Service Desk.
Furthermore, I offer supplementary services in the area of Software Maintenance or Maintenance Contracts, proactive First-, Second- and Third-Level Support, Incident-, Problem- and Change-Management.
Project Management
Project Management with PRINCE2
As a certified Prince2 IT Project Manager, I can support you in the implementation of Prince2 and provide you with the appropriate tools.
Agile Project Management with Scrum
I am also a certified Scrum Master for other project methods. Therefore, I can help you implement agile project methods like Scrum and provide you with the appropriate tools.
IT Service Management with ITIL
In addition, I am certified in other classic project methods such as ITIL IT Service Manager and can introduce you to the entire concern such as ITIL in relation to IT or SAP. I can also provide you with the corresponding tools for this.
Key-Account-Management
Analysis
- Processes of the Key Account (KA)
- Products , Customers KA locations
- Cross-selling potential for KA
Planning
- Customer loyalty measures
- Allocation of resources to KAs
- Develop customer relationships
Implementation
- Implementation of planned measures
- Dissemination of customer-related information in the company
- Negotiations with clients
Control
- Achievement of potential-related goals (e.g. satisfaction of KAs)
- Achieving market success-related goals (e.g. customer penetration)
- Achieving economic goals (e.g. customer profitability)
Client Management
Client Management Presales
If you are thinking about purchasing a Client Management System product or are currently using several trial versions, I can present you with a decision template that will allow your existing IT landscape to be implemented into the productive system.
Client Management Workshop
If you already have a test version of a client management system and do not know how to implement it into the productive system in your existing IT landscape, I can find solutions to problems with the help of a workshop with you and your team. I can also help you with migration issues from previous client management systems to the new system.
Client Management Support
If you have an existing productive Client Management System in your company and need additional staff, I can assist you on a freelance basis.
Within the support scope of Client Management, my services include e.g. the creation of how’tos/solution documentation for end users or support staff from 1st to 3rd Level Support.
Mobile Device Management
Mobile Device Management Presales
If you are thinking about purchasing a client management system or already have several trial versions in use, I can present you with a decision template that will enable your existing IT landscape to be implemented in the productive system.
Mobile Device Management Workshop
If you already have a trial version of a Client Management System and do not know how to implement it into the productive system in your existing IT landscape, I can find solutions to problems in a workshop with you and your team. I can also help you with migration problems from previous client management systems to the new one.
Mobile Device Management Support
If you have an existing productive Client Management system in your company and need additional staff, I can help you on a freelance basis.
In the support area of Client Management, my services include, for example, the creation of How’tos/solution documentation for end users or support staff from 1st to 3rd Level Support.
IT Consulting & Support
- Business Information Systems
- IT-Trainer
- Data protection
- Digitalisation
- Operations Management
- Process management
- Projectmanagement
- System Engineering
- Support Engineering
- IT-Architect
Microsoft Consulting & Support
- Windows 10
- Office 365
- Azure
- Cloud
- Intune
- SCCM
- Datacenter
- Projectmanagement
- Consulting
- Trainer
- Support
SAP Consulting & Support
- SAP Fiori
- SAP Webdynpro
- SAP Cloudplatform
- SAP-User Experience Strategy
- SAP Solution Manager
- SAP S/4 Hana
- SAP MM
- SAP SD
- Consulting
- Support
- Projectmanagement
1st|2nd|3rd Level Support
- 1st Level Support
- 2nd Level Support
- 3rd Level Support
Homepage Services
Website Design & Support
Web design refers to the design of websites that are displayed on the internet. It usually refers to the usability aspects of website development rather than software development. Web design used to focus on designing websites for desktop browsers; however, since the mid-2010s, designing for mobile and tablet browsers has become increasingly important.
Webdesign Online Shop & Support
Online shopping is part of e-commerce, which stands for electronic commerce.
Online shopping takes place when a customer makes a purchase through a digital platform. Global coverage is one of the biggest advantages of online shopping. The buyer pays for the goods or services either online with a credit or debit card or upon delivery.
Intranet Design & Support
The intranet can be a very useful tool in the knowledge management process. It enables the integration of multimedia communication and can serve as a platform for groupware applications and publications. It should improve collaboration, productivity and socialisation, but also influence organisational culture and serve as a repository for embedded knowledge.