1st|2nd|3rd Level Support-en
Support
1st|2nd|3rd|Level Support
1st|2nd|3rd|Level Support
Support Services using Tarchouna Digital Workplace Services
Level Support
1st level support is the first to take customer requests and record it in a ticket with an assigned ticket number, about which the customer also receives a notification. This is then processed.
If you need someone only in 1st level support, then you are welcome to hire me.
Level Support
If the ticket is more complex according to the first assessment, then this is classified as 2nd level support, as it is a more complex matter, such as server and network problems. 2nd level support is centrally located to solve as many problems as possible remotely.
If you only need someone in 2nd level support, then feel free to hire me.
Level Support
The 3rd level support is mostly busy behind the scenes keeping the networks running. Here, a largely great understanding of programming is necessary. As a rule, 3rd level support solves problems that affect several users, such as server-side problems or faulty global settings. These are also compatible in projects with complex networks and have a longer turnaround time than in 2nd level support.
If you only need someone in 3rd level support, then you are welcome to hire me.
More than support?
Discover more support possibilities and manage complex requirements or longer-term projects with the help of classic project methods such as ITIL, Prince2 and agile project management with Scrum.
Portfolio
Project Management
Project management with PRINCE2
- IT-Servicemanagement with ITIL
- Agile project management with Scrum
Key-Account-Management
Analyse
Planning
Implementation
Control
Multilingual Communication 360° Services & Support
Office Management
- Multilingual Communication Services
- Multilingual Communication Support
- Translation
- Project Management
- Proofreading
- Specialized translations for HR
- RMA (Return Material Authorization)-Service
- Workshop
- Customer Service: Live Chat Assistance/Phone Assistance
- Ticketing
- Knowledge Base
- Administrative Management
- Report
- Meeting Minutes
Microsoft Consulting & Support
- Windows 10
- Office 365
- Azure
- Cloud
- Intune
- SCCM
- Datacenter
- Projectmanagement
- Consulting
- Trainer
- Support
SAP Consulting & Support
- SAP Fiori
- SAP Webdynpro
- SAP Cloudplatform
- SAP-User Experience Strategie
- SAP Solution Manager
- SAP S/4 Hana
- SAP MM
- SAP SD
- Consulting
- Support
- Projectmanagement
IT Consulting & Support
- Business Information Systems
- Data protection
- Digitalisation
- Operations Management
- Process management
- Project management
- System Engineering
- Support Engineering
- IT-Architect
Home-Office Services
- Digital Office Management
- Collaboration-Software
- VoIP
- Print Management
Knowledge Base
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Technical solutions to problems are documented at a professional level.
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Following the step-to-step instructions or how-tos design.
360° Allround Service Desk Services & Support
- 1st/2nd/3rd Level Support
- Live Chat/Phone Assistance
Ticketing - Mobile Device Management
- Client Management
- Application Management
- Report
- Knowlegde Base
- Asset Management
- Workshop
- Project Management
- Quality Assurance
- IT Consulting & Support
- Quality Assurance
- Microsoft Consulting& Support
- SAP Consulting & Support
Homepage Services
- Design
- Website development
- IT Business
- IT Security
- Email Communication
- Data protection
Car Office Services
- Conference call
- Wifi configuration
- Microsoft Office 365
- Connected Services