Decision Making Process
With the help of workshops, your case scenario is analysed for a specific issue in order to decide on the appropriate project method between Scrum, Prince2 or in ITIL.
Project Management-en
Project Management
Project Implementation Process
According to the appropriate project method, this is processed sequentially from project development to the final project start.
Project Development
Project Implementation
Start of Project
Project Briefing
Prince2
As a certified Prince2 IT project manager, I can assist you with the introduction of Prince2 and provide the appropriate tools.
Project management with PRINCE2
- Challenges in IT project management
- Tasks and processes in IT project management
- Information and communication processes
- Personnel and resource management processes
- Computer support
- Virtual complexity
Scrum
On other project methods, I am also a certified Scrum Master and can help you introduce agile project methods such as Scrum and provide the associated tools.
Agile method Scrum
- Scrum philosophy
- The different roles in Scrum and their tasks: Scrum Master, Development Team, Product Owner
- Self-organised teams
- The Scrum Meetings: Daily Scrum, Sprint-Planning,
- Sprint-Review, Retrospectives
- Scrum-Artefacts: Product-Backlog, Sprint-Backlog, Burndowns
- Planning with Scrum
- Effects on organisations
ITIL IT & SAP Service Management
In addition, I am certified in other classic project methods such as ITIL IT Service Manager and can introduce you to the complete concern such as ITIL in relation to IT or SAP. I can also provide you with the appropriate tools for this.
IT-Servicemanagement with ITIL
- IT-Servicemanagement according to ITIL
- Concepts, roles and functions
- Service management basics according to ITIL
- Service Strategy
- Service Design
- Service Transition
- Service Operation
- Continual Service Improvement
- ITIL Qualification Scheme
- Service Management as a Practice
Portfolio
Project Management
Project management with PRINCE2
- IT-Servicemanagement with ITIL
- Agile project management with Scrum
Key-Account-Management
Analyse
Planning
Implementation
Control
Multilingual Communication 360° Services & Support
Office Management
- Multilingual Communication Services
- Multilingual Communication Support
- Translation
- Project Management
- Proofreading
- Specialized translations for HR
- RMA (Return Material Authorization)-Service
- Workshop
- Customer Service: Live Chat Assistance/Phone Assistance
- Ticketing
- Knowledge Base
- Administrative Management
- Report
- Meeting Minutes
Microsoft Consulting & Support
- Windows 10
- Office 365
- Azure
- Cloud
- Intune
- SCCM
- Datacenter
- Projectmanagement
- Consulting
- Trainer
- Support
SAP Consulting & Support
- SAP Fiori
- SAP Webdynpro
- SAP Cloudplatform
- SAP-User Experience Strategie
- SAP Solution Manager
- SAP S/4 Hana
- SAP MM
- SAP SD
- Consulting
- Support
- Projectmanagement
IT Consulting & Support
- Business Information Systems
- Data protection
- Digitalisation
- Operations Management
- Process management
- Project management
- System Engineering
- Support Engineering
- IT-Architect
Home-Office Services
- Digital Office Management
- Collaboration-Software
- VoIP
- Print Management
Knowledge Base
Technical solutions to problems are documented at a professional level.
Following the step-to-step instructions or how-tos design.
360° Allround Service Desk Services & Support
- 1st/2nd/3rd Level Support
- Live Chat/Phone Assistance
Ticketing - Mobile Device Management
- Client Management
- Application Management
- Report
- Knowlegde Base
- Asset Management
- Workshop
- Project Management
- Quality Assurance
- IT Consulting & Support
- Quality Assurance
- Microsoft Consulting& Support
- SAP Consulting & Support
Homepage Services
- Design
- Website development
- IT Business
- IT Security
- Email Communication
- Data protection
Car Office Services
- Conference call
- Wifi configuration
- Microsoft Office 365
- Connected Services